The incident has been resolved, and we will continue to monitor the system to ensure stability.
Posted Mar 13, 2026 - 07:34 UTC
Update
Additional fixes have been implemented and the issue appears to be resolved. We will continue to monitor the system closely.
Posted Mar 12, 2026 - 17:41 UTC
Monitoring
An initial fix has been implemented and is currently being validated. We have also increased the capacity of the frontend infrastructure to help stabilize performance.
Posted Mar 12, 2026 - 15:53 UTC
Update
A potential fix will be applied later tonight as part of our ongoing investigation.
Posted Mar 12, 2026 - 11:39 UTC
Identified
The issue affecting order processing has been identified and resolved. We are continuing to investigate the timeout issues.
Posted Mar 12, 2026 - 09:24 UTC
Investigating
We are currently experiencing issues with Zervicepoint Cloud. Users may notice timeout errors and slowness processing orders.
Our team is actively investigating the problem and working to resolve it as quickly as possible.
Posted Mar 12, 2026 - 08:37 UTC
This incident affected: portal.zervicepoint.com (UserWeb, AdminWeb, ProcessSystem) and Zervicepoint Infrastructure.